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FAQs |
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Yes. You can enclose your personal message on card with max. 20 words (there is word limitation under Japanese postal regulation. Long message might be shortened by us, when exceeding the limit.) We are sorry for that we can’t accept message in other language but English (because we only have English-speaking staff). |
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Yes, except some isolate islands and parts.
We delivery our flowers directly from our 100 associated flower farmers in all over Japan. |
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Yes. Before the delivery, our English speaking staff will try calling the recipient to check the address and ensure she will be home to accept the delivery. |
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You can give us your time frame request, 18:00-20:00 or 20:00-21:00 (Japan Standard Time). In case the recipient is not home, we’ll leave a notice of non-delivery for the recipient. The recipient can call to make an arrangement for delivery. |
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Yes. Our flowers are freshly cut and delivered directly from our associated flower farmers. We guarantee you the freshness (in summer time, we use cool-temperature delivery service, for example). All our items come with a letter of guarantee for quality & freshness, flower food, and an instruction book. In addition, we have a toll-free customer service number(domestic only) to give professional advices to customers’ care-questions, etc. Just in case the flowers died or wither in 3 days from the delivery day, we will deliver the replaced fresh item for free. |
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We are sorry. We will try to improve and expand our services to answer to such request in the near future. However, if you make a note on the “comment” field on your order form, we will try our best to deliver asap (we can’t guarantee today’s delivery at any rate). |
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Yes, you can be assured. We supply high quality flowers with more reasonable price than regular florists because we cut unnecessary distribution margin by adopting direct-delivery from our associated flower farmers. They are the top class, some of them won the Minister of Agriculture, Forestry and Fisheries Prize and many other awards. We have great confidence in the freshness and volume of our items which passed the strict quality check. |
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Yes. We have a lot of orders to U.S. base. Please do not forget to write a name of the base, name and number of the bldg, and telephone number ( e.g. Base Okinawa tel: 6117-XXXXXX). No need to write address of the base or unit. |
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Yes, we will try our best. With the information you have, we will search correct address, name, telephone number in our own way. And if we couldn’t, we will get back to you. |
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No. We are afraid we can not accept request to deliver the flowers to overseas from Japan. |
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